PRIVACY POLICY

For the purposes of the Personal Data Protection Law, your personal data is collected and processed by the company Simpleteam d.o.o. (Simpleteam, Tortilla Casa, We, Us, Our).

When you visit our website, you agree that we may collect:

The first time you order our product, we will be able to associate the information we collect about your activities (via the Internet, phone, computer, tablet, etc.) with you.

Personal data is collected only if it is provided to us when ordering products or submitting other inquiries or requests.

Such data is collected in accordance with Article 12, paragraph 1, item 3 in connection with Article 14, paragraph 2, item 3 of the Personal Data Protection Law of the Republic of Serbia. The collected personal data is kept and available on a personal, subject, or other basis, within the data collection, and the data controller is responsible for them. The method of using the database and your information collected in the described manner remains with the company Simpleteam d.o.o.

In this sense, you, as the customer-user, consent that Simpleteam d.o.o. collects and processes the following data (hereinafter: data processing): your (customer's) personal data and data about your (customer's) orders.

The mentioned consent for data processing is given for the purpose of familiarizing Simpleteam with your purchasing habits, for informational purposes, as well as for purchasing Simpleteam products, and for our other business needs.

You, as a customer, are aware of your right to withdraw this consent statement at any time in full. With the complete withdrawal of the consent statement, the processing of your data will cease.

You, as a customer, are aware of your right to partially withdraw this consent statement for data processing at any time by sending an email to our email address info@tortilla-casa.com.

We will not share your personal data with third parties in any way, neither by us nor by persons acting on our instructions. We may only share your personal data with our affiliated companies and selected third parties who provide services for us (such as a direct marketing agency), and they will use the provided data only to deliver the services we have requested. Companies we engage in our business under any arrangement may use your personal data strictly in accordance with our instructions and cannot use them for any other purpose, except in some cases, but only based on the law or upon the request of a competent government authority.

We also require all individuals we cooperate with to treat your personal data as confidential and in accordance with all applicable regulations of the Republic of Serbia regarding the protection of personal data.

The data we collect from you may be transferred or stored by selected third parties (for example, processing payment information for ordered products). By entering your personal data, you consent to such transfer, storage, and processing of data. We will take all steps to ensure that your data is treated as confidential and in accordance with this privacy policy.

We store your personal data for as long as the service you have requested is provided or for which you have given us approval, provided that this is not in conflict with the applicable regulations regarding personal data protection.

The company Simpleteam d.o.o., as the data controller and data processor, takes technical, personnel, and organizational security measures to protect the information you have made available from accidental or intentional misuse, loss, destruction, alteration, or access by unauthorized persons. In cases where personal data is collected and processed, the information will be transmitted in encrypted form to prevent misuse by third parties. Our data security measures are constantly reviewed in accordance with technological advancements.

Unfortunately, the transmission of information over the Internet is not completely secure. While we will do our best to protect your personal data in all cases, we cannot guarantee the security of data transmitted to or from our website, and any transmission of data is at your own risk.

There are individuals who use fake electronic messages that direct users to counterfeit websites where, based on such deception, users enter their personal data, such as credit card numbers, usernames, or passwords, while the appearance of the site misleads the user into thinking they are on the intended site.

If you receive such messages or someone asks for your password claiming to work for us, please report such a situation through our website's contact form or directly to our email address info@tortilla-casa.com.

As a Customer-user, you have the right to request from the data controller to truthfully and fully inform you about the processing of personal data, to access the collected data relating to you, to copy it, in accordance with the Law on Personal Data Protection and related regulations. The data controller is obliged to address your request for information and access without delay, and no later than 15 days from the date of the request.

You also have the right to verify, correct, supplement, update, or delete the data held about you by the data controller if you believe it is outdated or inaccurate. To do this, it is sufficient to send the changes to our contact email address or to the person responsible for data processing at the email address info@tortilla-casa.com.

Any updates or changes made to this Privacy Policy will be published on our website, so it is recommended to check it from time to time.

You agree that we reserve the right to make appropriate changes at any time, including in the case of changes to applicable regulations.

If you have any issues, questions, or suggestions, please reach out to us. Due to the ongoing development of the Internet, it is necessary to update the Privacy Statement from time to time.