By using this website, you confirm that you have read, understood and accepted these terms of use (hereinafter referred to as "terms") and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, do not use this website.
Tortilla Casa may modify these Terms at any time by amending this text. You should visit this page from time to time to check the updated Terms, as you are legally bound by them. Certain provisions of these Terms may be overridden by explicit legal acts or notices displayed on other pages of this site.
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.
Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Tortilla Casa is obliged to make the refund exclusively via VISA, EC/MC, Dina, Amex and Maestro payment method, which means that the bank will refund the funds to the card user's account at the seller's request.
All material on this website (hereinafter referred to as the "Site") is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or license is subject to those terms. If you breach any of these Terms, your permission to use the Site will be revoked and you will be required to immediately destroy any content you have downloaded or printed.
Except as expressly stated otherwise herein or on another page of this Site, nothing contained herein, whether express, implied, disclaimer or otherwise, grants you any right to use any intellectual property found on the Site.
Any materials, feedback or other information you submit to this Site or to Tortilla Casa in connection with this Site (“Information”) will not be considered confidential or proprietary. Tortilla Casa will be the sole owner of all information collected on or in connection with the Site. Tortilla Casa has no obligations in relation to such information and is free to use it without restrictions for any purpose (such as use, reproduction, modification, publication, (re)distribution, public display, etc.) and without attribution.
It is prohibited to post or transmit to or from the Site any illegal, threatening, defamatory, humiliating, obscene, pornographic or other materials that violate any laws.
After confirmation, the order enters processing status. After processing the order, you will be informed about the status of your order.
From that moment on, the delivery deadline is the one given when ordering.
Our delivery people or an external courier service bring the parcels to the delivery address between 09:00 and 23:00. Please ensure that during that period there is a person at the address who can collect the shipment. When picking up the shipment, you need to visually inspect the order/products to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may be damaged, refuse to receive the shipment and notify us immediately, by calling the phone number +381 66 212 130 or via email office@tortillacasa.com If the shipment is apparently undamaged, feel free collect the package from the delivery person/courier. The usual practice is that if the delivery person/courier does not find you at the address, they call you on the phone number you left when creating the order. If it still does not find you at the address, the order will be returned to us.
It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.
If you notice such damage, do not sign for receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.
If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the data on the invoice are not correct, please fill out the form on the Complaint page no later than 24 hours after receiving the shipment. In the shortest possible time, we will respond to the consumer's reported complaint and inform you about further action. The deadline for resolving a complaint is 15 days from the moment it is reported.
All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website.
The Privacy Policy explains how your personal information is collected, stored and used when you visit our site.
With the statement on the protection of personal data, we want to inform you about which information Simpleteam d.o.o. collected during your visit to our site, stored, and how they are used.
You agree that when you visit our site at the web address www.tortilla-casa.com, general information may be collected that is not used as personal data (which means that this information is not registered). The web servers used for this purpose can collect the following data: the name of your Internet service provider, the web page from which you visited us, the web pages you visit while on our site, your IP address, etc. All this information is analyzed anonymously and is used to improve our site's attractiveness, content, and functionality.
Please read this privacy policy carefully before you start using our site, as the provisions of this privacy policy will apply to you using our site. We recommend you print and keep a copy of this privacy policy for future reference.
By accessing, browsing, and using our site, you confirm that you accept this Privacy Policy and agree to its terms. You should not use our site if you do not want your information to be used as described in this Privacy Policy.
Your use of our site, including any of your orders, is governed by the complete terms of our business and the site's terms of use, all of which are listed on the site.
For the Personal Data Protection Act, your data is collected and processed by Simpleteam d.o.o. (Simpleteam, Tortilla Casa, Our, We, Us, Ours).
When you visit our site, you agree that we may collect the following:
- information such as your IP address, type, and version of your browser, and other anonymous information that we collect when you use and view our site to help us improve our site and the services we provide to you
- Your data, such as name, address, phone number, and e-mail address, when you order our products.
The first time you order our product, we will be able to connect the information we collect about your activities (via the Internet, phone, computer, tablet, etc.) with you.
Personal data is collected only if provided to us when ordering products or sending other inquiries or requests.
Such data are collected in the sense of Article 12, paragraph 1 point 3 in connection with Article 14, paragraph 2 point 3 of the Law on Protection of Personal Data of the Republic of Serbia. Collected personal data are kept and available on a personal, subject, or another basis within the data collection, and the data handler is responsible for them. The method of using the database and your information collected in the described manner is such that it remains with the company Simpleteam d.o.o.
In this sense, you, as a customer-user, give your consent to Simpleteam d.o.o. collects and process the following data (hereinafter: data processing): Your (customer's) personal data and data about your (customer's) orders.
The aforementioned consent to data processing is given for the purpose of familiarizing Simpleteam with your purchasing habits, for informational purposes, for the purpose of purchasing Simpleteam products, and for our other business-related needs.
You, as a customer, are aware of the right to withdraw this declaration of consent in its entirety at any time. By withdrawing the declaration of consent, the processing of your data will stop entirely.
Vi kao kupac ste upoznati sa pravom da u svakom trenutku možete i delimično povući ovu izjavu o saglasnosti za obradu podataka, i to tako što ćete da pošaljete e-mail na našu e-mail adresu info@tortilla-casa.com .
The main reason why we use such information (your personal data) is to inform you about the quality of our products and services, that is, to provide you with the opportunity to be informed about all additional information related to the company Simpleteam d.o.o.
for preparing and delivering your order and responding to your questions;
– to develop and improve our products;
– for statistics, market research, surveys, and research purposes for managing our site and for our internal affairs;
- to improve our site, as well as to ensure that the content presented on the site is applicable in the most effective way for you and your computer, phone, tablet, etc.;
- to inform you about changes on our website or about changes in our services;
- to measure and evaluate the effectiveness of advertising our products;
- to provide you with information about products or services that we think may be of interest to you.
You agree that we may retain copies of any correspondence you send us, and we will retain and store your order details. We retain and own any personal data you send us and any information from which we can identify you in accordance with the Personal Data Protection Act.
Your personal data will not be forwarded to third parties in any way, neither we nor persons who act on our instructions, i.e., we can share your personal data only with our affiliated companies and selected third parties that perform services for us (such as an agency which deals with direct marketing), which will use the specified data only to provide the services that we have requested. Companies that we engage in our business on any basis can use your personal data strictly in accordance with our instructions and cannot be used for other purposes, except in some cases, but only on the basis of the law or at the request of a competent state authority.
We also require all persons with whom we cooperate to treat your personal data as confidential and in accordance with all applicable regulations of the Republic of Serbia regarding the protection of personal data.
The data we collect from you may be transferred or stored by selected third parties (for example, processing data about your payment for ordered products). By entering your personal data, you agree to such transfer, storage, and processing of data. We will take all steps to ensure that your information is treated confidentially and in accordance with this privacy policy.
We store your personal data for as long as it takes to provide the service you have requested or for which you have given us permission, provided that this does not conflict with positive regulations on the protection of personal data.
The company Simpleteam d.o.o., i.e., the data handler and the person who processes the data, undertakes technical, personnel, and organizational security measures to protect the information you have made available against unintentional or intentional misuse, loss, destruction, changes, or access to it by unauthorized persons. In case of collection and processing of personal data, the information will be forwarded in coded form to prevent misuse by third parties. Our data security measures are constantly checked against technical developments.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal data in any case, we cannot guarantee the security or safe transmission of any data transmitted to or from our site, and any transmission of data is at your own risk.
There are people who use fake electronic messages that lead the user to falsified sites where the user, based on such fraud, enters their personal data, such as credit card numbers, usernames, or passwords, and with the appearance of the site, they create the illusion that the user is on the desired site.
Ukoliko primite takve poruke ili neko traži Vašu lozinku tvrdeći da radi za nas, molimo Vas da prijavite takvu situaciju preko naše kontakt forme na sajtu ili direknto na našu adresu info@tortilla-casa.com .
You, as a customer-user, have the right to demand that the data handler inform you truthfully and completely about the processing of personal data, inspect the collected data relating to you, and copy them in accordance with the Data Protection Act on personality and accompanying regulations. The data controller is obliged to resolve your request for notification and inspection without delay and no later than 15 days from the date of submission of the request.
Also, you have the right to check, correct, supplement, update or delete data stored about you by the data handler if, in your opinion, they are outdated or incorrect. For this purpose, it is enough to send the changes to our contact e-mail address or to the person in charge of data processing at the e-mail address info@tortilla-casa.com.
You may be linked to other sites that are not under our control and over which we have no influence. After you have left our site, you agree that we cannot be responsible for protection, privacy, confidentiality, etc., for any information or data received by you from such sites.
Any revisions or changes we make to this Privacy Policy will be posted on our site, and you are encouraged to check back from time to time.
You agree that we reserve the right to make adequate changes at any time, also in case of changes to positive regulations.
If you have a problem, question or idea, please contact us with a suggestion. Due to the continuous development of the Internet, it is necessary to adjust the Personal Data Protection Statement from time to time.
Ukoliko imate bilo kakvih pitanja o našoj Politici privatnosti, kontaktirajte nas na adresu Simpleteam d.o.o., Jevrejska 35, 21000 Novi Sad, ili na našu kontakt e-mail adresu info@tortilla-casa.com.
